How can we help?

The estimated delivery date is shown on each product page. Average delivery takes 8 business days and Fast and Express options are available for eligible items. The step-by-step process is on the shipping page.

Shipping is free across Türkiye. We use Yurtiçi Kargo domestically and DHL Express for international deliveries.

You can follow your order status on the Orders page under My Account. We also keep you updated by email and SMS at every step.

Every item is verified by our expert team at the control center before it goes on sale, nothing unverified ever reaches you. We commit to full responsibility in our sales agreements. If you wish, you can also have your item checked on independent global verification apps such as CheckCheck and LegitApp.

Items sold on sutore are new and unworn. Pre-owned premium pieces live on re-sutore and their condition is clearly stated in the listing.

If our team spots anything unexpected during verification, we contact you before shipping. Cancelling the order or accepting the item as it is remains your decision.

You can cancel your order as long as the seller has not shipped the item. Once it is on its way, the seller has the right to decline the request. In that case you can relist the item on sutore with no commission.

Because we act as an intermediary for individual sellers who do not trade commercially, we are unfortunately unable to offer unconditional returns. However, if the item does not match the listing, has damage not shown in the listing or you doubt its authenticity, you can open a review request within 1 to 3 business days after delivery and we handle the rest. You can also relist the item with no commission. Details are on the returns page.

For approved requests we initiate your refund. Depending on your bank, the amount is returned within the legal period of 10 business days.

A second life for pre-owned premium pieces. Items waiting in wardrobes return to circulation.

Opening your seller account is all it takes to list a piece waiting in your wardrobe. Details are under Selling.

Every piece goes through the same verification as new items and its condition is clearly stated in the listing.

Open your seller account from the Seller area under My Account. Our team stays in touch on WhatsApp while your first listings go live.

You do. You can update the price or take the item off sale whenever you like.

Once your item is verified at our control center, your payout is transferred via iyzico on the Wednesday following verification.